Repairs and Service
Do you have an item that isn't functioning correctly?
Please mail your product(s) that require servicing to us with signature confirmation to:
15 West 47 Street Suite E18
New York, NY 10036
It is recommended to not ship the original packaging as it may be damaged in the mail. We are not responsible for any damage to the packaging.
Please also include a brief note describing the experience you are having as well as your contact information. Once we receive the product and inspect it, we will send you an invoice for your approval if necessary to complete the repair. If you do not accept the charges for repair or if the item is not repairable, you will be responsible for the return shipping charges. If you would like any gas or ink refills, indicate the color and amount that you would like as well.
If your item is an ST Dupont product and you would like to have your repair covered under ST Dupont's two year service guarantee, please refer to the below guide to ensure it will be covered and also include your receipt or stamped warranty card:
https://www.st-dupont.com/us/after-sales-service-and-guarantee/ (Products do not qualify for warranty without a stamped card/sales receipt.)
Please note that we are only responsible for unpaid items for three (3) months after receiving and sending an estimate/invoice unless further discussed. After three months, we will discard the items.